Dear Penny,
We can't thank you enough for all you have done for us. We have really
appreciated your calm personality, patience and professionalism.
Although you were very busy you always had as much time as we needed and
made us feel like we were the only people you were working with. Thankyou
for representing us as buyers and sellers of 79 Schooner.
Have a wonderful year. Thanks for everything!
Don, Melanie and Sam Haisell
79 Schooner Drive
We had been living in Kingston East for four years and we decided we needed a larger home. We hired Penny to sell our house.
My husband and I felt a connection with Penny immediately. I think that is so important. If you don't feel a connection with your agent, it can't possibly be a smooth transaction. It was smooth with Penny from the start. She is very professional, but she is so much more than that. She knows the neighbourhood. She knows the base. She has a real feel for the community. She knows her market and what people are looking for.
We knew how difficult selling a house can be. My husband was apprehensive about having people through the house but Penny put him at ease. She made us aware of everything. She completely put our needs first. We felt taken care of. Penny did all the footwork and all we had to do was sit back and watch.
We were prepared to be in this for the long haul, but it all happened very quickly. She brought in the home stager, which was a lot of fun. Then we had a showing-just one showing and that was all it took. We had an offer right away. They offered 98% of the asking price. Penny was so happy for us. She was a class act from start to finish. I'd recommend her to anyone.
Sue and Tim Duncan
We took our time deciding on an agent to sell our house. We had a few conversations with Penny and we liked the way she presented herself and the way she answered our question, so we hired her.
The unique thing about Penny was the service she provided. For example, she hired a stager, which was that was very proactive. The stager made some very good suggestions, which gave the house an uncluttered look and helped it sell faster than it would have otherwise.
Once the house was staged, Penny held an open house every weekend for six weeks. Three people came back for a second look and one of them ended up buying the house. The offer was within $5,000 of our asking price.
We're very happy with the job Penny did. The communication was good from the start. She was always straightforward and she didn't sugar coat anything. She responded promptly to all of our calls. She always gave us lots of notice when she was bringing someone over for a showing. We felt that she gave us a lot for your money.
In a world where it's tough to give good customer service, Penny did an admirable job. We never felt ignored. Would we use her again? Absolutely!
Fred and Christie Cooke
I originally approached Penny to get her input about getting our home ready for sale. When I contacted her again a year and a half later, she completely remembered who I was as well as what our home had to offer.
Penny provided excellent marketing advice for the selling of our home. Within just three weeks, she had found the perfect buyer and we were SOLD! It was certainly a big relief for us, especially in the very popular buyers market.
Penny constantly provided constructive positive reassurance and we found her to be a very professional business woman with a great heart.
Kim Horn
We had a few questions about a new development in Kingston East, so we called Penny. She called us back within 20 minutes, and we weren't even her clients then. We were impressed, so when we decided to sell our house, we didn't hesitate to hire her.
Penny was terrific right from the start. She took us through everything step by step and told us what to expect. She was always up front about everything, which we appreciated, because it wasn't a perfectly smooth sale.
The house stayed on the market for longer than we'd hoped, and there were many times that we felt discouraged, but Penny was always there for moral support. And she never gave up. She brought in a stager. She had numerous Open Houses, and when she couldn't go, she got people to help her. She just kept working at it. I never once felt that she wasn't working for us.
It took a few months, but we got a good offer, within $10,000 of our original asking price. We negotiated and we couldn't be happier with the results. We'd only sold one other house before with another agent and it wasn't a great experience. This time it wasn't an easy ride, but Penny made it all worthwhile. She was always there for us and I never once felt like I was sharing her with another seller. Her customer service is impeccable. I found that surprising, considering the fact that she sells so many homes. If we ever decide to sell our new house, we'll definitely call Penny again. I can't imagine doing this with anyone else!
Lynn & Peter Bruce
